SHIPPING INFORMATION
Your order means a lot to us, which is why we are dedicated to providing fast,
safe, and reliable delivery services for all of our products. Deliveries are
typically made Monday through Friday, and you can find delivery options for
each item on its product page as well as in cart.
Updating Shipping on an Order
Updating Orders Before Shipping
Before an item has shipped, you can easily edit the details of your order online
if the item is not going to be produced just for your order. From My Orders, you
can cancel, change the delivery method, or change the shipping address for
each item.
Once an item has shipped, unfortunately, items already in transit cannot be
expedited, canceled or changed shipping address etc. This is because the
carrying companies do not allow such changes.
How Will My Order Ship?
For information regarding your shipping and delivery options, there will be
options in the cart before the transaction is completed. If you are not able to
select tranportation options, please contact with customercare@thisiskhepri.com
When Will My Order Arrive?
According to your country and the shipping option you’ve selected would affect
the arrival time. You will be informed about the estimated time of arrival via e-
mail. Please check your mail.
Post-Order:
For up-to-date order status, click on the “Track Packages” link in the My Orders
section on the Welcome page on My Account. We’ll send you a shipment
confirmation email with tracking information as soon as your items leave the
warehouse.
Free Shipping?
Items marked Free Shipping! on the product page will ship for free! In order to
keep your costs down and our pricing simple, we either provide free shipping
or, in certain cases, charge shipping per item. This charge, if any, is indicated in
your shopping cart and covers ground shipping. We won't surprise you with any
hidden charges or handling fees. The price you see in the shopping cart is the
price you pay.
Beware of companies who mask their shipping charges and surprise you with
prohibitive shipping and handling fees or oversize charges at the end of the
checkout process. Make sure you know the total cost of your purchase when
shopping around.
Certain products we offer do carry associated shipping charges either per item
or per order amount. The total item shipping charges, if any, will be detailed in
the shopping cart page prior to checkout.
Order Amount for promotional shipping doesn't include, and offer doesn't
apply to, gift cards, bulk orders, applicable shipping charges, international fees,
or sales tax. Some items have specific shipping charges and are not eligible
towards the qualifying amount for the reduced shipping rates or free shipping.
Other eligible item(s) in your cart at time of checkout will still count towards
the qualifying total.
We keep it simple–our pricing is straightforward and all-inclusive, which saves
you time and energy.
Shipping to Multiple Addresses
We want to save you time, so we offer you the ability to send products to more
than one address within one order.
It is easy to send your order to multiple addresses. For each item you add to
your Shopping Cart you can select a recipient. You can also change a recipient
during Checkout. Simply enter an address for each recipient, or select an
address from your Address Book.
You can even change the shipping address of an item after your order has been
placed, by logging into My Account. To learn how to change a shipping address
of an item or order, please see “Change Shipping Address” under the “Order
Management” section of each Site's “Help & Info ” Page. (Please note that
unfortunately, we will be unable to change the address for any items that have
already shipped out of the warehouse.)